If for any reason you are not satisfied with any purchases you make from this site simply return your purchase in their original condition within 14 days for a full refund. Sorry we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product which demonstrates reasonable evidence of breakage to us for assessment.
METHOD OF REFUNDS
Lost Forests will refund to your credit card, direct debit to your account, or we can post a cheque or international money order.
HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form PDF (contact us for a copy) and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
Our Postal Address:
The Lost Forests
PO Box 2087
Phone +61 (0)3 9886 9802
To find out more, please Ask Us or Contact Us.